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"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Complainant
Oral complaint
"I will never forget this experience … I am extremely grateful."
Complainant
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
Complainant
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Complainant
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Use of AI
We are aware that many complainants are submitting information assisted by Generative Artificial Intelligence (AI). While complainants are entitled to choose how they submit, review and respond to our correspondence, we would like to advise that AI-generated content can sometimes include false or unsupported claims.
To maintain the integrity and reliability of communications with us, we advise that any AI generated material is verified before including it in your responses. This will help to avoid any potential misinterpretations or the inclusion of incorrect information.