We are working hard to resume services following a significant technical issue affecting the supplier of the system we use to manage our casework. As a result, our case management system is currently unavailable.
We are still able to receive new enquiries and complaints. Please visit the ‘How to Complain’ section of our website for more information. However, while the system remains, we are unable to progress existing complaints. If you currently have a complaint with us, this means it may take us longer than usual to deal with it.
We expect our case management system to be back up and running from Monday, 2 November, with a phased return to normal service.
We apologise for any inconvenience and thank you for your patience and understanding.
