We send annual letters to county/county borough councils, local health boards/NHS trusts and housing associations concerning the complaints we have received and considered during the year. The aim is to provide these bodies with information to help them improve both their complaint handling and the services that they provide.
Browse below by year.
The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2025/26.
Local Authorities
Go to Blaenau Gwent County Borough Council Annual Letter 2025-26
Go to Bridgend County Borough Council Annual Letter 2025-26
Go to Caerphilly County Borough Council Annual Letter 2025-26
Go to Cardiff Council Annual Letter 2025-26
Go to Carmarthenshire County Council Annual Letter 2025-26
Go to Ceredigion County Council Annual Letter 2025-26
Go to Conwy County Borough Council Annual Letter 2025-26
Go to Denbighshire County Council Annual Letter 2025-26
Go to Flintshire County Council Annual Letter 2025-26
Go to Cyngor Gwynedd Annual Letter 2025-26
Go to Isle of Anglesey County Council Annual Letter 2025-26
Go to Merthyr Tydfil County Borough Council Annual Letter 2025-26
Go to Monmouthshire County Council Annual Letter 2025-26
Go to Newport City Council Annual Letter 2025-26
Go to Neath Port Talbot Council Annual Letter 2025-26
Go to Pembrokeshire County Council Annual Letter 2025-26
Go to Powys County Council Annual Letter 2025-26
Go to Rhondda Cynon Taf County Borough Council Annual Letter 2025-26
Go to Swansea Council Annual Letter 2025-26
Go to Torfaen County Borough Council Annual Letter 2025-26
Go to Vale of Glamorgan Council Annual Letter 2025-26
Go to Wrexham County Borough Council Annual Letter 2025-26
Health Boards
Go to Aneurin Bevan University Health Board Annual Letter 2025-26
Go to Swansea Bay University Health Board Annual Letter 2025-26
Go to Betsi Cadwaladr University Health Board Annual Letter 2025-26
Go to Cardiff and Vale University Health Board Annual Letter 2025-26
Go to Cwm Taf Morgannwg University Health Board Annual Letter 2025-26
Go to Hywel Dda University Health Board Annual Letter 2025-26
Go to Powys Teaching Health Board Annual Letter 2025-26
Go to Welsh Ambulance Services University NHS Trust Annual Letter 2025-26
Housing Associations
Go to Adra Annual Letter 2025-26
Go to Aelwyd Housing Association Limited Annual Letter 2025-26
Go to Ateb Group Ltd Annual Letter 2025-26
Go to Barcud Annual Letter 2025-26
Go to Beacon Cymru Group Ltd Annual Letter 2025-26
Go to Bro Myrddin Housing Association Limited Annual Letter 2025-26
Go to Bron Afon Community Housing Ltd Annual Letter 2025-26
Go to Cadwyn Housing Association Annual Letter 2025-26
Go to Cardiff Community Housing Association Annual Letter 2025-26
Go to Cardiff YMCA Housing Association Annual Letter 2025-26
Go to Caredig Annual Letter 2025-26
Go to Cartrefi Conwy Annual Letter 2025-26
Go to Clwyd Alyn Housing Association Annual Letter 2025-26
Go to Cynon Taf Community Housing Group Annual Letter 2025-26
Go to First Choice Housing Association Ltd Annual Letter 2025-26
Go to Grŵp Cynefin Annual Letter 2025-26
Go to Hafod Housing Association Annual Letter 2025-26
Go to Merthyr Tydfil Housing Association Ltd Annual Letter 2025-26
Go to Merthyr Valleys Homes Annual Letter 2025-26
Go to Monmouthshire Housing Association Annual Letter 2025-26
Go to Newydd Housing Association Annual Letter 2025-26
Go to North Wales Housing Annual Letter 2025-26
Go to Stori Wales Annual Letter 2025-26
Go to Taff Housing Association Annual Letter 2025-26
Go to Tai Calon Community Housing Annual Letter 2025-26
Go to Tai Tarian Annual Letter 2025-26
Go to Trivallis Annual Letter 2025-26
Go to United Welsh Housing Association Annual Letter 2025-26
Go to Valleys To Coast Annual Letter 2025-26
Go to Wales & West Housing Association Annual Letter 2025-26
The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2024/25.
Local Authorities
Health Boards
Aneurin Bevan University Health Board
Swansea Bay University Health Board
Betsi Cadwaladr University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Welsh Ambulance Services University NHS Trust
Housing Associations
Aelwyd Housing Association Ltd
Bro Myrddin Housing Association
Bron Afon Community Housing Ltd
Cadwyn Housing Association Ltd
Cardiff Community Housing Association
Cardiff YMCA Housing Association
Clwyd Alyn Housing Association
Cynon Taf Community Housing Group
First Choice Housing Association Ltd
Linc Cymru Housing Association
Merthyr Tydfil Housing Association Ltd
Monmouthshire Housing Association
North Wales Housing Association
Rhondda Housing Association Ltd
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2023/24.
Local Authorities
Health Boards
Aneurin Bevan University Health Board
Swansea Bay University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf Morgannwg University Health Board