![Laptop with magnifying glass](https://www.ombudsman.wales/wp-content/uploads/2021/08/computer-search-1-scaled.jpg)
Welcome to the Ombudsman
Our Vacancies
The latest case summary findings
Factsheets to help you understand what we can and cannot investigate
Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources
Information for councillors
News & Blog
![](https://www.ombudsman.wales/wp-content/uploads/2024/11/shutterstock_790116439-scaled-676x429-c-default.jpg)
![](https://www.ombudsman.wales/wp-content/uploads/2023/08/shutterstock_787954993-scaled-676x429-c-default.jpg)
"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Complainant
Oral complaint
"I will never forget this experience … I am extremely grateful."
Complainant
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
Complainant
"Thank you for the prompt turn around!"
Complainant
"You are a very important service for people with questions that need answers. Thank you."
Complainant
![](https://www.ombudsman.wales/wp-content/themes/spindogs/images/background/flair-modal-1.png)
![](https://www.ombudsman.wales/wp-content/themes/spindogs/images/background/flair-modal-2.png)
![](https://www.ombudsman.wales/wp-content/themes/spindogs/images/background/flair-modal-3.png)
The Ombudsman’s office will be closed from 11.30 on 24 December 2024 until 2 January 2025. Our voicemail service will be available, and complaints can be made on our website. Any voicemails or complaints made during this time will be considered when we reopen.