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"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Complainant
Oral complaint
"I will never forget this experience … I am extremely grateful."
Complainant
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
Complainant
"Thank you for the prompt turn around!"
Complainant
"You are a very important service for people with questions that need answers. Thank you."
Complainant



Due to year-end maintenance work, our telephone lines will be unavailable from 3pm on 31 March 2025 until 10am on 1 April 2025. Callers can leave us a voicemail and we will return your call as soon as possible.
You will not be able to submit complaints to us using our online complaint form between 3pm on 31 March 2025 and 8am on 1 April 2025. You can still send us your complaint by email during that time. If you send your complaint by email, please respond to the questions found in our complaint form.