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"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
"I will never forget this experience … I am extremely grateful."
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
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"You are a very important service for people with questions that need answers. Thank you."
The Ombudsman’s office will be closed from 11.30 on 24 December 2024 until 2 January 2025. Our voicemail service will be available, and complaints can be made on our website. Any voicemails or complaints made during this time will be considered when we reopen.